Return & Refund Policy

Company Name: LIMITLESS WORLD LIMITED

Registration: 80407177

Address: FLAT 2304, 23/F HO KING, COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK HONG KONG

We are committed to delivering high-quality mirrors designed to enhance your home. If something is not right with your order, we aim to handle the situation clearly, fairly, and efficiently.

This Return & Refund Policy explains when a return or refund may be requested, which items are not eligible, and how the process works.

Eligibility for a Return or Refund

You may request a return or refund within 14 days of receiving your order if the following conditions are met:

  • You contact us within the 14-day return period
  • The item is unused and in its original condition
  • The item is returned in its original packaging
  • The item arrived damaged, defective, or incorrect
All return requests must be reviewed and approved before any item is sent back.

Non-Refundable Items

We do not accept returns or refunds for items that do not meet our return conditions.

  • Items that have been used, washed, installed, altered, or modified after delivery
  • Items returned without original packaging
  • Custom-made or made-to-order products
  • Final sale or discounted items
  • Products marked as non-returnable at checkout
  • Items damaged due to misuse, improper handling, incorrect installation, or excessive force

How to Request a Return

To start a return request, please contact our support team and provide the required order information.

  • Your order number
  • A brief explanation of the issue
  • Clear photos of the product and packaging, where applicable

Providing clear information helps us review your request faster and offer the most suitable solution.

Return & Refund Process

1. Review & Approval

Our team will review your request and may ask for additional information, photos, or details if needed.

Once the request is reviewed, we will confirm whether the return or refund is approved.

2. Return Instructions

If your return request is approved, we will provide the return address and shipping instructions.

Return shipping costs are the customer’s responsibility unless the item is defective, arrived damaged, or the wrong item was delivered.

3. Refund Issuance

Once the returned item is received and inspected, your refund will be issued to the original payment method if the return is approved.

Refund processing usually takes 5–7 business days, depending on your payment provider.

Return Shipping Costs

Return shipping costs are normally paid by the customer. However, return shipping may be covered or reimbursed when:

  • The item arrived defective
  • The item was damaged during delivery
  • The wrong item was delivered

Important Notes

Please review the following conditions before submitting a return or refund request:

  • All returns must be pre-approved
  • Items must be returned in their original condition
  • Shipping fees are non-refundable unless the item is faulty, damaged, or incorrect
  • Returns showing signs of use, damage, missing parts, or missing packaging may be rejected
  • Excessive, repeated, or suspicious return requests may be declined

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

  • Include your order number
  • Describe the issue clearly
  • Attach clear photos of the product, packaging, and shipping label where possible

We will review the case and provide the next steps based on the details provided.

Need Help?

If you have any questions regarding returns or refunds, please visit our Contact Us page. Our support team will help you with the next steps and ensure your request is handled clearly and professionally.